PowerOn Electric Bikes - Returns
If you purchase an electric bike but it hasn't shipped you can cancel the order free of charge.
Products that have shipped but are unopened: 25% restocking fee + customer must pay for returning shipping. (Within 14 days of receiving.) Unused and in the original unsealed box.
To complete your return, email us at: firstname.lastname@example.org & request an RMA# within 14 days of your purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for electric bikes or other items that are lost when being returned to us.